TRUSTED BY +25,000 BUSINESSES
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.Better tickets for your team and your customers
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.Help your customers help themselves
Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.
AI Chatbot
Resolve 50% of customer questions. Instantly.
Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
An AI chatbot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.Seamless human handoff
Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.Connect it all with Workflows
Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.
Product tours
Keep new users inside your product—and out of your inbox—using automated, interactive onboarding.Outbound messages
Keep support volume low by letting customers know when issues arise with the largest selection of message types.Series
Create cohesive targeted message sequences across channels with a no-code visual builder.
Messenger and Omnichannel
Deliver conversational support where it works best for your customers
Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Customizable messenger
It's your messenger—so have it match your brand with infinite design options.Configurable experiences
Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.
Platform
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Reporting
Understand and improve the performance of your bots and team with flexible and customizable reports.Customer data
View, segment, and filter all your customer data—and model it however works best for your business.